Frequently Asked Questions

Streaming content you are entitled to watch is lawful. Nexlivo provides access to a streaming service and supplies your login and setup guidance. As with any service, you are responsible for using it in line with our terms and applicable law — we do not permit redistributing, rebroadcasting or reselling content.

No. A VPN is not required and can actually make streaming worse, because it adds a detour to every packet and often reduces speed. If you already use one and hit buffering, testing briefly without it is a sensible diagnostic step.

Yes — it is ordinary internet traffic, so any UK provider works. What matters is the speed reaching your TV rather than who supplies the line: roughly 10 Mbps for HD, 20 for Full HD, and 35–50 for 4K where available.

Roughly 1–3 GB per hour depending on quality, and more for 4K. That is irrelevant on an unlimited home broadband package, which almost all UK packages are, but worth knowing if you watch on mobile data.

In most cases yes, since it works over any internet connection. Some content can be restricted by region depending on the source. If you travel often, ask support before you buy rather than after.

Tell us which channel. If it is a source-side issue we can act on it, and reports genuinely help — we often learn about a problem from the first customer who mentions it. If it is only affecting you, it is usually a playlist refresh or a network issue, and support will work through it with you.

Get in touch through the support page and tell us what you have in mind. We will be straight with you about whether it is a fit.