Terms of Service

These terms set out the agreement between you and Nexlivo ("we", "us"), operating nexlivo.co.uk. By starting a trial or buying a plan you accept them. If anything here is unclear, ask support before you subscribe.

Business address: 58 Christmas Tree Crescent, Hawkwell, Hockley, SS5 4FL, United Kingdom. Contact: support@nexlivo.co.uk.

1. Who can use the service

You must be old enough to enter a binding contract where you live, and the account holder is responsible for how the service is used in their household.

2. What the service is

Nexlivo provides access to an IPTV streaming service carrying live channels and on-demand content, for personal, non-commercial viewing. We supply your login credentials, setup guidance and ongoing support.

Content is delivered through third-party sources. We do not host, store or own the media itself, and channel line-ups, stream quality and on-demand libraries can change over time and vary by device and connection.

3. Your credentials and connections

• One connection at a time. Each subscription permits a single simultaneous stream. You may install a player app on as many of your own devices as you like, but only one can be watching at any given moment. Need more than one stream at once? Ask support and we will arrange it.
• Your credentials are for your own household. Do not share, publish, resell or redistribute them.
• Keep your contact email current so we can reach you about your service.
• If your details are used on more connections than your plan allows, streams may stop working — that is the usual cause of unexplained playback failures.

4. Acceptable use

You agree not to:

• record, rebroadcast, publicly display or otherwise redistribute content accessed through the service;
• resell or sublicense access;
• reverse-engineer, probe or place unreasonable load on our systems;
• use the service for anything unlawful.

We may suspend or terminate accounts that breach these terms. A suspension for breach does not qualify for a refund — see the Refund Policy.

5. Payment and renewals

• Prices are shown in GBP and paid upfront for the chosen term.
• Access is activated once payment has cleared. We aim to have you watching within minutes.
• Nothing renews automatically unless it is clearly stated at checkout. When your term is coming to an end we will let you know so you can decide.
• Player activation add-ons (such as IBO Player) are third-party software licences sold separately from your subscription. They activate an app on a device; they are not TV service and do not extend your plan.

6. Free trial

Trials are provided free for evaluation and are normally limited to one per household. They carry the same one-connection limit as a paid plan. We may decline or withdraw a trial where it is being abused.

7. Availability

We work to keep the service running around the clock and hold ourselves to a high standard, but no streaming service can promise uninterrupted availability. Playback depends on your internet connection, your device and third-party sources, none of which are entirely within our control. If you hit a sustained problem, contact support — that is what the team is there for, and the Refund Policy sets out where you stand if we cannot put it right.

8. Support

Support is available 24 hours a day via WhatsApp, live chat and email. We will help with setup, playback problems and account questions. We cannot provide support for hardware faults, third-party apps we did not supply, or broadband issues beyond advising you on what to check.

9. Liability

Nothing in these terms limits liability that cannot lawfully be limited — including liability for death or personal injury caused by negligence, or for fraud. Subject to that, we are not liable for indirect or consequential losses, and our total liability in connection with the service is limited to the amount you paid for your current subscription term.

10. Ending your agreement

You may stop using the service at any time; refunds are governed by the Refund Policy. We may suspend or end your access where these terms are breached, or where we are required to do so by law.

11. Changes to these terms

We may update these terms from time to time. Material changes will be posted here with a new date at the top, and continuing to use the service after that means you accept them.

12. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction over any dispute. Nothing here affects your statutory rights as a consumer.

13. Contact

Questions about these terms: support@nexlivo.co.uk, or through any channel on our support page.