How to Fix an IPTV EPG

The EPG (electronic programme guide) is downloaded separately from the channel list — which is why channels can work perfectly while the guide shows nothing, or shows EastEnders at three in the morning. Three different problems get lumped together as "EPG broken"; here's how to tell them apart and fix each.

Problem 1: The guide is blank ("No information")

The guide data hasn't downloaded, or has expired. Fix: force a refresh.

• IPTV Smarters — Settings → EPG (or Install EPG), then refresh.
• TiviMate — Settings → EPG → Update EPG. Also check the update interval is set to daily.
• IBO Player Pro — reload from the home screen; guide data re-downloads with the playlist.
• MAG boxes — restart the portal; the guide rebuilds on load.

First-ever EPG downloads are the slow ones — several megabytes of listings. Give it a few minutes before concluding it failed.

Problem 2: The times are wrong

If every programme is shifted by the same amount (usually exactly one hour, or a few time zones), the guide data is fine — your device's clock or time zone is wrong.

1. Open the device's date/time settings.
2. Set time zone to Europe/London (not a fixed GMT offset — the UK's summer time shift is exactly the one-hour error people see).
3. Enable automatic date and time.
4. Restart the player app.

Some players additionally have their own EPG time offset setting — check it's on 0 unless you know you need otherwise.

Problem 3: The guide is stale or patchy

Guide loads, but days-old data or some channels missing listings:

• Set the app's EPG auto-update to daily so data never ages out.
• Refresh the playlist too — channel-to-guide mapping travels with it. Steps in refreshing an IPTV playlist.
• If specific channels never show guide data while the rest do, tell support which ones — mapping gaps on our side can be fixed, but only if we know about them.

Last resort: re-add the playlist

Delete the playlist from the app and add it again with your login details. This re-imports the EPG source link itself and cures the odd case where the app's stored source went bad.